Privacy Policy

What information we collect

When you buy from FLON, create an account, contact us or join our mailing list, we may collect information such as your name, email address, telephone number, billing and delivery address, order details and messages you send us.

When you browse our website, we may also receive technical information such as your IP address, browser, device, the pages you visit and how you arrived at our site.

What we do with your information

We use your information to:

• process payments and deliver your orders;
• manage your account, subscriptions and returns;
• reply to questions and provide customer service;
• keep our website secure and improve how it works;
• meet our legal, tax and accounting obligations; and
• send news and offers if you have chosen to hear from us.

We use your information where it is needed to fulfil your order, meet a legal obligation, run and protect our business, or where you have given us permission.

Marketing and consent

If you sign up for our emails, we may send you product news, offers and other FLON updates. You can unsubscribe at any time using the link in an email or by contacting us at sales@flon.co.uk.

Third-party services

We use trusted third-party service providers to help us run our website, process payments, manage orders and emails, deliver purchases, and understand how our website is used. They receive only the information needed to provide their service and handle it under their own privacy and security obligations.

Some providers may process information outside the UK using appropriate data protection safeguards. We may also disclose information where required by law. We do not sell your personal information, and FLON does not receive your full card number.

Cookies

We use necessary cookies to keep the website, shopping basket, account and security features working. We also use analytics and marketing cookies. You can accept, reject or choose these cookies using our cookie banner. Our cookie preference is saved for up to 12 months, and you can clear it through your browser at any time.

Security and retention

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access. We keep it only for as long as needed to provide our services and meet legal, tax, accounting or dispute-handling requirements.

Your rights

You may ask us for a copy of your personal information, ask us to correct or delete it, limit how we use it, or object to its use. You can also withdraw your consent at any time. Some of these rights depend on the circumstances and the law.

To make a request, email sales@flon.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

Changes and contact

We may update this policy when our services or legal obligations change. The latest version will always appear on this page. If you have any questions, contact FLON at sales@flon.co.uk.