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Frequently Asked Questions

Everything you need to know about FLON's sustainable products. We're a family-run eco brand combining sustainable materials with quality design. From dental care and shaving to menstrual cups and shipping, we've got the answers to help you make the switch to plastic-free living with durable alternatives that last.

Is silk dental floss better than nylon floss?

Yes. Our Silk Dental Floss is made from Ahimsa silk collected from empty cocoons. It's coated with candelilla wax and peppermint oil, 100% biodegradable and comes in a refillable glass jar. Nylon floss takes decades to decompose and can shed micro-plastics.

How often should you change a bamboo toothbrush?

Change your Bamboo Toothbrush every 3 to 4 months, or sooner if you've been ill or the bristles fray. When finished, remove the bristles and staple, compost the bamboo handle and recycle the packaging.

Are bamboo toothbrushes better than plastic ones?

Yes. Bamboo is fast-growing, renewable and compostable, unlike plastic that lingers for centuries. Our bamboo handles are paired with high-quality DuPont bristles for flexibility, durability and gentle cleaning along the gum line. Cheaper bristles can feel rough and lose shape quickly; DuPont bristles keep their shape and clean effectively for longer. The result is an eco-friendly brush that also performs better.

Are safety razors good for beginners?

Yes. The Single 2.0 Safety Razor was redesigned to be longer and easier to handle. It provides a smooth, close shave with less irritation than cartridges, and without the plastic waste.

How long does a safety razor blade last?

Around 5 to 7 shaves depending on hair type. Replacement blades are inexpensive and recyclable as scrap metal.

Can women use safety razors?

Absolutely. Many customers prefer them for legs, underarms and other areas, finding them gentler on skin than multi-blade cartridges.

How do you dispose of razor blades safely?

Collect used blades in a blade bank or sealed tin. Once full, recycle with other metals. Never throw loose blades in the bin.

How do you use a sisal washcloth?

The Natural Sisal Washcloth should be rinsed after each use and hung to dry. It softens over time while still providing gentle exfoliation. Replace every 2 to 3 months.

Is shea butter good for dry skin?

Yes. FLON Shea Butter is raw, unrefined and produced by women's cooperatives in Nigeria. Rich in vitamins A and E, it nourishes and soothes dry or sensitive skin. It contains no additives or preservatives and comes in a reusable glass jar.

How do you wash reusable bamboo pads?

Reusable Bamboo Pads should be washed at 30 to 40 °C in the mesh bag provided, then air-dried or tumble-dried on low. They last for hundreds of washes, replacing disposable wipes.

Are stainless steel bottles leak-proof?

Yes. The Insulated Stainless Steel Bottle is made from food-grade steel with vacuum insulation and a sealed lid. It keeps drinks cold for 24 hours or hot for 12.

How do you clean a reusable bottle?

Wash by hand with warm soapy water. For a deeper clean, soak with warm water and bicarbonate of soda, then rinse thoroughly. Avoid dishwashers to protect the insulation.

What size are the bottles?

Each bottle holds 500 ml (17 oz). The size fits easily in most bags and cup holders.

How do you sterilise a menstrual cup?

The Menstrual Cup Set includes a steriliser. Place the cup inside, cover with boiling water and leave for 10 minutes. Do this before first use and between cycles.

How long can you wear a menstrual cup?

Up to 12 hours at a time. Simply empty, rinse and reinsert as needed during your cycle.

How long does a menstrual cup last?

With proper care, several years. Replace if you notice tears, odour or discolouration.

Do menstrual cups come in different sizes?

Yes. Each set includes a small and large cup, plus a pouch and steriliser.

Is your packaging plastic-free and recyclable?

Yes. All our packaging is 100% recyclable and completely plastic-free. We use kraft paper, recycled cardboard, compostable fillers and paper tape. No plastic bags and no bubble wrap.

Where are your products made?

Shea butter and soap are sourced from Nigerian women's cooperatives. Bamboo brushes are designed in the UK and made in China from sustainable bamboo. Silk floss uses Ahimsa silk, and bottles are crafted from food-grade stainless steel.

How much waste can I save by switching?

One bamboo toothbrush saves a plastic brush from landfill. A safety razor avoids years of cartridge refills. A menstrual cup replaces thousands of disposables. Over time, these swaps prevent thousands of single-use items.

Do you ship internationally?

Yes. We deliver worldwide, with shipping costs calculated automatically at checkout. UK orders placed before noon usually arrive within 2 to 5 working days.

Is shipping free?

UK orders over £30 get free standard delivery. International orders are charged at cost, with exact rates shown at checkout.

What is your returns policy?

For hygiene reasons, opened personal-care items cannot be refunded. Unused, unopened items such as bottles or gift sets may be returned. Contact sales@flon.co.uk within 14 days of receipt.

How do I contact FLON?

Email sales@flon.co.uk and we usually reply within one working day. You can also message @flon_uk on Instagram.

Do you offer bulk or wholesale discounts?

Yes. Email sales@flon.co.uk with your requirements for schools, businesses or organisations.